What does the status “Potential No-Show” mean?

📊 How TurnUp classifies appointments

TurnUp makes a distinction between two types of appointments:

• High-risk appointment = More than 50% chance of becoming a no-show

• Low-risk appointment = 50% or less chance of becoming a no-show

All appointments marked as potential no-show are visible in the No-Show module.

🧠 How is this status determined?

The Potential No-Show status is calculated using an advanced AI model that combines historical data with real-time context.

1. Historical patient data

• Appointment history from scheduling and patient management software (e.g. DentAdmin, CareConnect, etc.)

• Previous no-shows or late cancellations

• Confirmation behaviour in past appointments

2. Real-time contextual factors (22+ data points)

• Appointment time

• Day of the week

• Type of treatment

• Practice location & distance

• Current traffic conditions

• Weather conditions (rain, heat, snow)

• And many more...

This combined analysis results in a probability score. This score indicates how likely it is that a patient will not attend the appointment and allows TurnUp to automatically assign the correct risk level and apply the appropriate follow-up.

🎯 Purpose of this status

The Potential No-Show status helps practices to:

• Predict which patients are less likely to attend

• Identify and highlight high-risk appointments

• Trigger timely manual follow-up by the practice

This status works hand in hand with TurnUp’s automated follow-up communication.
Read our article about follow-up communication to learn how TurnUp handles high-risk and low-risk appointments to keep your agenda full.

✅ Benefits for your practice

• Fewer surprises in your schedule

• Earlier visibility into potential problems

• More effective follow-up and fewer no-shows