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What does the status “Potential No-Show” mean?

When a patient doesn’t respond to reminders, the appointment is given the status “Potential No-Show.” This label isn’t random — it’s the result of an intelligent analysis that predicts whether a patient is likely to attend or not.

How is this status determined?

The “Potential No-Show” status is calculated based on an advanced AI model that uses:

1. Historical patient data

  • Appointment history from scheduling and patient management software (e.g. DentAdmin, CareConnect, etc.)

  • Previous no-shows or late cancellations

  • Confirmation behaviour in past appointments

2. Real-time contextual factors (22+ data points)

  • Appointment time

  • Day of the week

  • Type of treatment

  • Practice location & distance

  • Current traffic conditions

  • Weather conditions (rain, heat, snow)

  • And much more...

This combined analysis produces a probability score. If there’s no confirmation and a higher risk detected, the “Potential No-Show” status is automatically assigned.

Purpose of this status

  • Predict which patients are unlikely to attend

  • Warn about high-risk appointments

  • Trigger manual follow-up by the practice

This status works hand-in-hand with the reminder communication: if a patient hasn’t confirmed their appointment, the no-show risk remains, regardless of the AI model.

What happens in practice?

  • The status is visible in the appointment overview.

  • No further automated notifications are sent (see Article 1).

  • The practice can follow up manually (see Article 3).

What are the benefits for your practice?

  • Fewer surprises in your schedule

  • Early warning of potential issues

  • Better follow-up = fewer no-shows

TurnUp doesn’t just remind — it also predicts no-shows to help improve your daily operations.