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Standard reminder process before the appointment

TurnUp World ensures a smooth appointment flow by automatically sending reminders. Below you can see how and when these notifications are sent.

Reminder schedule

  1. First reminder – 8 days before the appointment

    • Channel: Email

    • Time: 7:00 PM

    • Content: Confirmation request + appointment information.

  2. Second reminder – 6 days before the appointment

    • Channel: Email

    • Condition: Only if no confirmation was received after the first email.

  3. Third reminder – 4 days before the appointment

    • Channels: Email and SMS

    • Condition: Only if the appointment is still unconfirmed.

Reminders via the app (if downloaded)

If the patient uses the TurnUp app, they will also receive the above notifications directly in the app. This increases both visibility and engagement.

Purpose of this communication

With this reminder flow, we aim to:

  • Actively encourage patients to confirm their appointments.

  • Provide practices with timely insight into potential no-shows.

Until a patient confirms, the appointment is considered a potential no-show within TurnUp World.