You will receive messages and notifications about your appointment via TurnUp.
Sometimes you don’t need to do anything. Sometimes your confirmation is required.
👉 Whether you need to confirm your appointment depends on your appointment history with the practice.
📩 What messages can you receive?
1. Appointment reminder (no action required)
You receive a reminder (via email or the TurnUp app):
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8 days before your appointment
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24 hours before your appointment
➡️ You don’t need to do anything. This is just a reminder.
2. Request to confirm your appointment (action required)
You receive a message (via email, SMS or the TurnUp app) asking you to:
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confirm your appointment
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or cancel your appointment
These messages are sent:
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8, 6 and 4 days before your appointment
➡️ Action is required. Click Confirm or Cancel in the message.
If you don’t respond:
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you will continue receiving reminders
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the practice may contact you directly
📱 Through which channels will you receive these messages?
You may receive messages via:
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the TurnUp app
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email
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SMS
Each message clearly shows whether you need to:
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do nothing
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or confirm/cancel your appointment
Example: confirmation requests via the app, SMS or email.
Example: appointment reminder via email
⏰ What happens if I don’t respond?
If confirmation is required and you do not respond:
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you will keep receiving reminders until 24 hours before your appointment
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the practice may contact you directly
❌ Can I always cancel via TurnUp?
If cancellation is possible, this option will be clearly shown in the message.
If not, please contact your practice directly.