How to remove an appointment from the waitlist via DentAdmin

This article explains how to remove a specific appointment from the TurnUp waiting list.

⚠️ Remarks

• This procedure applies to practices with and without active synchronisation between TurnUp World and the DentAdmin environment.

• Removing an appointment from the waiting list via DentAdmin is only possible once the TurnUp team has configured the communication matrix in DentAdmin in advance.
  This enables the following actions:

  • Add patient to the waiting list

  • Remove patient from the waiting list

  • Create a last-minute appointment

  • Cancel a last-minute appointment

• Each appointment is added to the waiting list individually. This means a patient can have multiple appointments on the waiting list. Keep this in mind when removing one specific appointment.

📝Step-by-step guide

1. Open the agenda in DentAdmin

2. Right-click on the appointment you want to remove from the waiting list

3. Hover over Favourites and quick templates

4. Click Remove from waiting list
   
   

What are the consequences?

• The selected patient appointment is removed from the waiting list.

• For this specific appointment, the patient will no longer receive last-minute notifications.

• The patient appears in the Unsubscribed module in the TurnUp application.