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How do I ensure correct patient synchronization in TurnUp World using Progenda?

Accurate phone number data is key to syncing patient profiles between your calendar system and TurnUp World.

If you're using Progenda with a practice management system (such as DentAdmin or CareConnect), it’s essential that the patient’s mobile phone number is correctly entered in the PMS system.

TurnUp World relies heavily on the mobile number to match and sync patients. If it’s missing or incorrect:

  • The patient will not sync properly.

  • The patient will not be visible in the TurnUp World app.

  • Reminder communication may fail to send.

✅ What to check?
Ensure the mobile number is correctly, fully, and uniquely entered in your PMS. This allows:

  • TurnUp to identify the patient

  • Correct messages to be sent

  • Appointments to appear in the mobile app