How do you change the risk status of an appointment in the No-Show module?

In the No-Show module, you can adjust the risk status for each appointment. This allows you to tailor the communication based on your practice’s own assessment.

🛡️ What does the risk status mean?

The risk status determines which communication flow is automatically triggered for an appointment.

TurnUp calculates a default risk score based on:

• The appointment details

• The patient’s history (via your PMS)

• Multiple AI data points

There are two possible statuses and communication flows:

• 🔴 High risk → Intensive confirmation flow

• 🟢 Low risk → Lighter reminder flow

You can always adjust this status manually if needed.

Need a refresher on these communication flows? This article explains everything clearly.

🦷 When should you adjust the risk status?

Although TurnUp provides an automatic risk assessment, your practice knows the patient best.

Adjust the risk status when:

• You feel additional follow-up is necessary

• A usually reliable patient seems uncertain for a specific appointment

• The treatment is important or time-intensive

Choose high risk if you want extra certainty and more intensive follow-up.
Choose low risk if standard reminders are sufficient.

⚙️ How do you change the risk status?

Follow these steps:

1. Go to the No-Show module.

2. Find the appointment in the list.

3. Click on the appointment.

4. Select the desired risk status (high or low).

The communication flow is updated automatically.

✅ Why is this important for your practice?

By using the risk status strategically, you:

• Target your communication more effectively

• Save time on manual follow-up

• Reduce no-shows

• Increase the chance of a fully booked schedule

A correct risk assessment means fewer empty chairs and more control over your planning.