Automatic Last-Minutes

When a patient cancels their appointment via TurnUp, the system will automatically try to create a new last-minute for other patients on the waitlist.

🔁 What is synced

• The cancelled appointment is also cancelled in Dentally

• If eligible patients are found:

  • A new last-minute is created

  • It’s synced to Dentally

  • Invites are sent out automatically

• If no patients match:

  • No last-minute is created

  • The clinic will receive a notification

📧 Email notifications

1. Successful automatic last-minute
"A new last-minute has been created for [Practitioner] on [date]."
➤ Includes: doctor, time, treatment, and which patients were invited.

2. No eligible patients found
"No last-minute could be created for [treatment] for [Practitioner] because no matching patients are available."
➤ Helps the clinic understand waitlist gaps.