Add a Patient to the Waitlist via Dentally

Adding a patient to the TurnUp waitlist via Dentally is easy — just follow your normal actions inside Dentally.

✅ How does it work?

When a patient is added to the Dentally waitlist, TurnUp will pick it up during the hourly sync.

• Search for the patient via the search bar or via the calendar view
• Go to the “Appointments” tab and click ‘+ Waiting List’

• Choose the correct waiting list (based on the patient’s issue) and save

• The patient is now added and will appear at the bottom of the list

⏱️ Note: this sync is not instant, it runs every hour.

If no matching appointment is found:

• The patient is added without a linked agenda

• The patient is added without a linked appointment

🔄 Sync from TurnUp to Dentally

If a patient is added in TurnUp and the Dentally sync is active:

• The sync is instant

• The patient will appear in Dentally under the right treatment list

Example: added to “Pain” waitlist in TurnUp = immediately appears in the “Pain Waiting List” in Dentally

IMPORTANT: The patiënt has to excist in Dentally for this to work!

🔁 Changes in Dentally

• Changes to treatment or duration are synced to TurnUp

• The linked appointment remains unchanged

Example: a patient is linked to a “Pain” appointment and moved to “Urgent” in Dentally → TurnUp updates the treatment, but keeps the appointment

⚠️ Changes in TurnUp

Only new entries sync to Dentally.
Other changes made in TurnUp do not sync back to Dentally.