Where can I see which communication a potential no-show has received?

📍 Where can I find the communication timeline?

Follow these steps:

• Go to the TurnUp application

• Open the No-Show module

• Click on a potential no-show appointment

➡️ The timeline appears automatically when you open the appointment.

👀 What can I see in the timeline?

When you hover over a step in the timeline, you can see:

• When the message was sent

• Through which channel

• Whether it was delivered or opened

• The exact message the patient received

• How the patient responded (confirmation or cancellation)

🎨 What do the colors mean?

Each step has a fixed color for quick interpretation:

• 🔵 Blue: Message sent and delivered

• 🟣 Purple: Message opened, no action taken

• 🟢 Green: Appointment confirmed

• 🔴 Red: Appointment cancelled

• 🟠 Orange: Message scheduled

• ⚫ Grey: Skipped (for example, because the channel is not activated/available for the patient)

🚀 What does this mean for your practice?

• Quickly see whether a patient was effectively reached

• Check whether communication was opened

• Better assess whether additional follow-up is needed

• Gain more insight into no-show behavior