Where can I find potential no-shows who tried to cancel but were unsuccessful?

📍 Where to find this in TurnUp

Follow these steps:

• Go to the TurnUp application

• Open the No-Show module

• Click on the “Tried to cancel” tab

In this tab, you will see all appointments where:

• the patient attempted to cancel

• but the cancellation was not completed

❓ Why was the cancellation not processed?

This can happen when:

• cancellations are not allowed according to your practice settings

• the patient tried to cancel too late

• the allowed cancellation period had already expired

The appointment remains active in your agenda, but the cancellation attempt is still recorded.

🔎 Why do I no longer see a patient in “Tried to Cancel”?

Sometimes a patient says they tried to cancel, but you can no longer find the appointment in the “Tried to Cancel” tab. This usually means that action has already been taken.

• The appointment was already cancelled
  The patient contacted the practice directly and the appointment was cancelled manually. In this case, you will find the appointment under the “Cancellations” tab.

• The patient cancelled and booked a new appointment
  The patient called to cancel and immediately scheduled a new appointment. The original appointment appears under “Cancellations”, and the new appointment appears under “To Confirm” (if it takes place within 14 days).

Make sure to check these tabs for a complete overview.

🚀 Why is this important for your practice?

This tab helps you to:

• Detect potential no-shows in time

• Proactively contact the patient

• Manage your schedule more efficiently

• Avoid unexpected empty time slots

👉 If you see an appointment listed here, it may indicate that the patient no longer intends to attend and follow-up may be advisable.