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No patients showing in my waiting list – what should I do?

Is your waiting list suddenly empty, or do you not see patients even though you expect them to be available? This can have several causes. Below you’ll find what you can check before contacting support.

Possible causes

  • Your agenda is not (yet) linked or has been deactivated

  • Sync with DentAdmin or Progenda is interrupted

  • No active patients are on the waiting list for the selected time slot

  • Practitioner or treatment filters don’t return any patients

  • Practice settings do not include the relevant activity or test phase

What you can check yourself

  1. 📅 Check your agenda connection
    Ensure your agenda is correctly linked via Google or via DentAdmin/Progenda.

  2. 📊 Check the waiting list overview
    Use the overview per practitioner or per treatment — do patients appear?

  3. 🎯 Adjust your filters
    Make sure you are not accidentally filtering on another practitioner or a future time slot.

  4. 🔄 Restart the interface
    Log out and back in via app.turnup.be, or refresh your browser in private/incognito mode.

When to contact support?

Contact us via 📧 support@turnup.be or via the  support widget on our 🌐 website if:

  • The connection is active, but your waiting list remains empty

  • Multiple colleagues experience the same problem

  • Registered patients have suddenly disappeared

Please provide us with:

  • Practice name

  • Practitioner and expected patient

  • Screenshots of filters / overview