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I need support – what now?
Is something wrong with TurnUp World, or do you have an issue you can’t resolve yourself? Don’t worry — we’re here to help. Follow the steps below to quickly get assistance from our support team.
When should you contact support?
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For technical errors or error messages
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If an agenda or integration is not working as expected
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When TurnUp does not (properly) load or respond
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For recurring error messages
How to contact us?
You can reach us via:
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📧 Email: support@turnup.be
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🌐 The support widget on our website: TurnUp World Support
What do we need from you?
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A short description of the issue
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When the issue occurred (date/time)
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A screenshot or error message (if possible)
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Name of the practice and practitioner (if relevant)
How quickly will you hear from us?
We usually respond within 1 business day.
Is it urgent? Please mention this clearly in your message or select the priority option in the form.