How can you view last-minute communication sent to your patients?

With the Last-Minute Communication Timeline, you get a clear overview of the full communication flow at a glance. This helps you work more efficiently and avoid unnecessary follow-up.

👀 Where can you find the communication timeline?

Follow these steps:

1. Go to the Last-Minute module.

2. Open one of the following tabs:

   • Open

   • Booked

   • Cancelled

   • Expired

3. Click on a patient in the list.

4. The communication timeline will automatically appear.

You can immediately see how the communication has progressed.

⚙️ What is the Last-Minute Communication Timeline?

The Communication Timeline shows the complete communication history for each last-minute appointment.

For each patient, you can see:

• When the message was sent

• Through which channel it was sent

• Whether the message was delivered

• Whether the patient opened the message

• Whether the patient took action (confirmed or cancelled)

• Which exact communication was sent

This gives you a clear view of the entire journey: from the first invitation to the final action.

🎨 What do the colors mean?

The colors indicate the status of each message:

• 🔵 Blue: Message delivered

• 🟣 Purple: Message opened

• 🟢 Green: Patient took action

• 🔴 Red: Message not delivered

This allows you to understand the situation at a glance.

✅ Why is this important for your practice?

With last-minute appointments, every minute counts. Thanks to the timeline:

• You immediately see whether a patient has responded

• You understand why a slot was filled or not

• You avoid unnecessary phone calls or manual follow-up