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FAQ

FAQ

Frequently asked questions.

Getting Started with TurnUp

Do we need multiple accounts for separate computers?

Do I need to install anything on my computer to use TurnUp?

How quickly can I get started with TurnUp?

How do we get our existing waiting lists into TurnUp?

About TurnUp for Providers

What is TurnUp's success rate?

A client is linked to the wrong service provider.

Required phone number

A customer takes a last-minute and is invited again.

I am not a dentist, can TurnUp also help my practice?

Size of last-minute slots and their "take in".

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Patient Communication & Waitlist Behavior

In what way will patients be contacted?

Unsubscribe from the waiting list and stop notifications

Why aren't the SMS messages opened?

Can patients also unsubscribe from the waiting list?

What happens when 2 patients take an appointment at the same time?

Does TurnUp also support foreign phone numbers?

Our SMS/text limit has been reached.

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Technical & Functional Issues

Patients disappear from the waiting list.

Frequency of automatic invitations after the first SMS/text message.

Billing & Pricing

I have a question regarding invoicing.

I have a question regarding pricing.