Skip to content
English
Ga terug naar TurnUp
  • There are no suggestions because the search field is empty.

The connection with DentAdmin no longer works

Is TurnUp no longer working with DentAdmin, or is synchronization not running as expected? This article helps you identify the cause and resolve the issue.

First checks

  1. ⚙️ Is DentAsync still running on your device/server?
    This is the software that allows TurnUp and DentAdmin to communicate.

  2. 🔑 Has the SQL user password been changed?
    A change in credentials can block the connection.

  3. 🌐 Has anything changed in your IT network or firewall?
    Check with your IT partner for recent updates or blocks.

  4. 📅 Have agendas or treatment rooms been renamed?
    Changes in naming can break synchronization.

Possible fixes

  • Try restarting DentAsync manually

  • Check whether your Google Calendar or email still synchronizes correctly

When to contact support?

Reach out via 📧 support@turnup.be or use the support widget on our 🌐 website and include:

  • Practice name

  • Exact description of the issue (no sync, no patients, no notifications)

  • Any recent IT changes made by your IT partner

  • Relevant error messages or logs

💡 Tip: Ask your IT team to contact us immediately if DentAsync appears to be offline.