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How to fix errors when creating a new last-minute appointment

When you create a last-minute that is not processed correctly, there may be several possible causes and solutions. In this article, we explain what you can do.

1. You receive an error message by email

If an error occurs while creating a last-minute, you will automatically receive an email from TurnUp explaining the issue. Please read this carefully: it often contains both the cause and the solution.

2. No error message received?

Check if the last-minute appointment was actually created in the TurnUp application:

  • Can’t find the appointment? Then check that:

    • The practitioner, treatment, and duration are correctly filled in.

    • The agenda matches the one defined in the practice settings.

Still errors? It may be that the connection with the scheduling system (e.g. DentAdmin) was temporarily interrupted.

3. Possible cause: update in DentAdmin

Sometimes an update in DentAdmin changes the communication matrices (the mapping of treatments between systems). This may block the creation of a last-minute.

Solution:
Contact the TurnUp support team to check. The matrices may need to be re-imported or updated.

4. What to do?

  • Check if all required fields are filled in

  • Check if you received an error email

  • Check if the appointment appears in the app

  • Contact support via the support form on our website

👉 We’ll help you as quickly as possible!